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  • Shipping policy

    1. PACKAGING

      1. The packaging of the Goods shall be entirely at our discretion. We shall have the right to pack all the Goods in such manner and in such quantities as we think fit and we shall not be obliged to comply with any packaging requests or instructions from you.

    2. DELIVERY

      1. The Goods shall be delivered when they are delivered to the Delivery Address.
      2. We shall reasonably endeavour to deliver the Goods on the date(s) set out in the Order Acknowledgement or as otherwise agreed between you and us in writing or on the phone from time to time ("the Anticipated Delivery Date”), but we shall not be held responsible for any delays in delivery caused by circumstances beyond our reasonable control. If delivery is delayed for more than 30 Working Days you shall be entitled to cancel the Contract and recover your reasonable losses from us.
      3. We shall have the right to deliver Goods in instalments.
      4. If you fail to accept any delivery of the Goods, unless this is due to our fault, we shall be entitled to:
        1. store the Goods until actual delivery and charge you for the reasonable costs of storage (including insurance) and redelivery; and/or
        2. charge you for the wasted delivery costs and any other expenses reasonably incurred by us in respect of each repeat delivery where we or our courier leave the Delivery Address and subsequently return to the Delivery Address with the Goods.
      5. Unless we agree to a longer time period in writing you must advise us of any damage to the Goods which is apparent on delivery or any shortage of the Goods in writing within 7 Working Days following delivery.
      6. On delivery, it is your responsibility to ensure that the total number of packages signed for is the same as the number of packages delivered.
      7. All persons at the Delivery Address shall be deemed to have authority to sign the delivery note issued by us or our courier, which once signed shall be conclusive evidence that delivery has taken place.
      8. Assembled delivery is delivery to the door and does not include installation or setup.

    3. RISK AND TITLE OF GOODS

      1. Risk of damage to or loss of the Goods shall pass to you:
        1. at the time of delivery to the Delivery Address; or
        2. if you wrongfully fail to take delivery then risk shall pass to you at the time when we have tendered delivery of the Goods, but you shall not be responsible for any damage to the Goods caused by our negligence.
      2. Ownership of the Goods shall pass to you on delivery.